FRPrivacy and Data Protection Policy
Wooskill SAS, headquartered at 25 rue Gambetta 71000 Mâcon, as the data controller, attaches great importance to the protection and respect of your privacy. This policy aims to inform you about our practices regarding the collection, use, and sharing of information you provide via our platform (the “Platform”) accessible from the website www.wooskill.com.
This policy outlines how we process the personal data we collect and that you provide to us. We invite you to read this document carefully to understand our practices regarding your personal data processing.
This Privacy and Data Protection Policy is an integral part of the Terms of Use and governs the collection, use, and access to your data within the use of the Website and/or Service.
This policy outlines how we process the personal data we collect and that you provide to us. We invite you to read this document carefully to understand our practices regarding your personal data processing.
This Privacy and Data Protection Policy is an integral part of the Terms of Use and governs the collection, use, and access to your data within the use of the Website and/or Service.
Preamble
All pages on the site are secured via HTTPS protocol and navigation between pages is encrypted.
No data regarding bank cards is ever stored by Wooskill, except for the last 4 digits.
Wooskill does not sell or rent any information or data about its members.
After consulting profiles, clients may contact merchants (hereinafter called “Skillers”) they have selected.
Wooskill provides clients and Skillers with a secure messaging system. Messages sent via this tool must not contain contact information to reach the client or Skiller other than via the contact methods provided by the Wooskill platform, i.e., no phone number, email address, or postal address.
No data regarding bank cards is ever stored by Wooskill, except for the last 4 digits.
Wooskill does not sell or rent any information or data about its members.
After consulting profiles, clients may contact merchants (hereinafter called “Skillers”) they have selected.
Wooskill provides clients and Skillers with a secure messaging system. Messages sent via this tool must not contain contact information to reach the client or Skiller other than via the contact methods provided by the Wooskill platform, i.e., no phone number, email address, or postal address.
Data collected
By using our Platform, you provide us information, some of which can identify you (“Personal Data”). This happens when you fill forms (e.g., registration form), contact another Wooskill member, contact us by phone, email or other means, or report an issue.
| confidentialNotice.tablePurpose | confidentialNotice.tableData | confidentialNotice.tableLegal | confidentialNotice.tableDuration |
|---|---|---|---|
| Creation and management of your account | Account data: identifier, password, name, first name, email address, postal address, comments, feedback, questions, contributions during an online event, calendar data, images of a physical person recorded during an online event (videos); A photograph of your face; photographs or videos illustrating your work; postal address identifying a person; Connection data: IP address, country of connection; Professional data: responsible/administrator, participant, guest speaker; Banking data: payment card number used for billing | Necessity to perform our contract with you to access and use an account on our website and app. (Article 6.1.b GDPR). | Duration of the user's use of the service |
| Improvement of services offered by Wooskill and audience measurement. | Connection data: times, countries, ISP, proxies, IP address, UDID, URL, OS resolution; Location; Usage and navigation data (e.g., number of webinars attended, features used, etc.) | Our legitimate interest in analyzing our services to offer you the best possible user experience. (Article 6.1.f GDPR). | 12 months |
| Response to requests from administrative and judicial authorities. | Technical data | Legal obligation of stakeholders defined in article L.34-1, II, (3) of the postal and electronic communications code. (Article 6.1.c GDPR). | 1 year from the communication date. |
| Offering new services adapted to your needs and commercial prospecting. | Cookies; Interests and preferences. | Your consent. (Article 6.1.a GDPR) | 3 years from last contact with WOOSKILL |
| Chat on the website. | Cookies. | Your consent (Article 6.1.a GDPR). | 6 months. |
| Analysis of your use of the website. | Cookies. | Your consent (Article 6.1.a GDPR). | 6 months. |
| Customization of your website experience. | Cookies. | Your consent (Article 6.1.a GDPR). | Website customization. |
If you connect to our services using the social network features made available to you, Wooskill will have access to certain data (including first name(s), last name(s), photograph, email address, and number of Facebook friends) from your account on the said social network in accordance with the general terms of use of the concerned social network. We may also collect some of your Personal Data when you interact with features of these social networks, such as the “Like” feature.
We also collect information about your use of our Platform (such as the number of service offers posted, your registration date, your average received reviews, etc.) which may be displayed on your public profile.
We also collect information about your use of our Platform (such as the number of service offers posted, your registration date, your average received reviews, etc.) which may be displayed on your public profile.
How do we use the data we collect?
- To execute the contracts concluded between you and us or between us and our business partners and to provide you with the requested information and services. This processing is necessary for the performance of our respective contractual obligations.
- To send you information about our services (for example, booking confirmation of transactions) by email, SMS, or any other means of communication. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
- To collect your payments. This processing is necessary for the performance of our respective contractual obligations.
- To allow you to personalize your profile on our Platforms. This processing is carried out based on your consent.
- To allow you to communicate and interact with other members of our community. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
- To give you access and allow you to communicate with our member relations service. This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise, or defense of a legal right.
- To ensure compliance with applicable legislation and our general terms of use. In case of breaches on your part, we may be required to suspend your account on our Platform; This processing is (i) necessary for the performance of our respective contractual obligations, (ii) carried out with your consent and/or (iii) necessary for the establishment, exercise, or defense of a legal right.
- To send you, in accordance with applicable legal provisions and with your agreement when the law requires it, marketing, advertising, and promotional messages and information relating to the use of our services, booking methods, or to suggest and advise you on goods or services that may interest you. We may also use your data to send you advertising messages that may interest you on social media platforms or third-party sites. If you want more information on this subject, we invite you to read the contractual documents of these platforms. This processing is based on your consent and/or our legitimate interest (to provide you with relevant information).
- To inform you of changes made to our services. This processing is necessary for (i) the performance of our respective contractual obligations, (ii) compliance with our legal obligations and/or (iii) the establishment, exercise, or defense of a legal right.
- To manage our Platform and carry out internal technical operations as part of troubleshooting, data analysis, testing, research, analysis, studies, and surveys. This processing is based on our legitimate interest (to ensure the security of our Platform and improve its features).
- To improve and optimize our Platform, particularly to ensure that our content display is adapted to your device. This processing is based on our legitimate interest (to provide you with relevant content).
- To allow you to use the interactive features of our services if you wish. This processing is necessary for the performance of our respective contractual obligations and/or carried out with your consent.
- To help preserve a healthy and secure environment on our Platform. This processing is (i) based on our legitimate interest (to ensure the security of our Platform), (ii) necessary to comply with our legal obligations and/or (iii) necessary for the establishment, exercise, or defense of a legal right.
- To evaluate the effectiveness of advertising messages we send and adapt them to our members. This processing is based (i) on our legitimate interest (to measure and optimize the effectiveness of our campaigns) and/or (ii) on your consent.
Who are the recipients of the information we collect and why do we share this information with them?
In the context of using our services, some of your information is transmitted to other members of our community through your public profile or as part of the booking process.
We also work closely with third-party companies that may have access to your Personal Data, including social media platforms that may offer you features allowing you to integrate information from your account on their own platform into your Wooskill profile; subcontractors we use for technical services, payment services, identity verification, or analytics solution providers.
We publish the reviews you write as part of our review system on our Platform. These reviews, which include your first name and your photograph, are visible to all visitors to our Platforms.
In the event that we sell or acquire a company or assets, we reserve the right to share your Personal Data with the potential seller or buyer of this company or these assets.
If Wooskill or all or part of its assets are acquired by a third party, the data in our possession will, where applicable, be transferred to the new owner.
In accordance with applicable law and with your consent when required, we may aggregate data concerning you that we receive or send to our business partners, including all or part of your Personal Data and information collected through cookies. These aggregated data will only be used for the purposes described above.
We draw your attention to the fact that if you decide to allow us to access some of your information, including your Personal Data, through connection services provided by our business partners, their privacy policies also apply to you. We have no control over the collection or processing of your data implemented by our business partners on their own platform.
You authorize us to use your name, profile picture, and content as part of commercial, sponsored, or associated content that we distribute or improve.
Data related to Google Calendar is only shared with Google to enable synchronization between Wooskill and Google calendars. No third party can access this data. They are stored securely and encrypted and are deleted upon user request or upon deletion of their account.
We do not transmit your content or information for resale to any third-party company.
We also work closely with third-party companies that may have access to your Personal Data, including social media platforms that may offer you features allowing you to integrate information from your account on their own platform into your Wooskill profile; subcontractors we use for technical services, payment services, identity verification, or analytics solution providers.
We publish the reviews you write as part of our review system on our Platform. These reviews, which include your first name and your photograph, are visible to all visitors to our Platforms.
In the event that we sell or acquire a company or assets, we reserve the right to share your Personal Data with the potential seller or buyer of this company or these assets.
If Wooskill or all or part of its assets are acquired by a third party, the data in our possession will, where applicable, be transferred to the new owner.
In accordance with applicable law and with your consent when required, we may aggregate data concerning you that we receive or send to our business partners, including all or part of your Personal Data and information collected through cookies. These aggregated data will only be used for the purposes described above.
We draw your attention to the fact that if you decide to allow us to access some of your information, including your Personal Data, through connection services provided by our business partners, their privacy policies also apply to you. We have no control over the collection or processing of your data implemented by our business partners on their own platform.
You authorize us to use your name, profile picture, and content as part of commercial, sponsored, or associated content that we distribute or improve.
Data related to Google Calendar is only shared with Google to enable synchronization between Wooskill and Google calendars. No third party can access this data. They are stored securely and encrypted and are deleted upon user request or upon deletion of their account.
We do not transmit your content or information for resale to any third-party company.
Message Moderation
We may access messages you exchange with other members of our community via our Platform notably for fraud prevention, service improvement, user support, verification of members' compliance with contracts concluded with us, including our Terms of Use. For example, to prevent a member from circumventing our online booking system, we authorize ourselves to scan and analyze messages exchanged on our Platform to ensure they do not contain any contact details or references to other websites.
We never access your communications with other members for promotional or advertising targeting purposes.
We never access your communications with other members for promotional or advertising targeting purposes.
Targeted advertising, emails, and SMS
In accordance with applicable law and with your consent when required, we may use the data you provide on our Platform for commercial prospecting purposes (for example, to (i) send you newsletters, (ii) invite you to our events or any other communication that may interest you, and (iii) display targeted ads on social media platforms or third-party sites).
Regarding promotional emails: you can withdraw your consent at any time by clicking the unsubscribe link provided in each of our communications or by contacting us at contact@wooskill.com.
Regarding targeted advertising on social media platforms (e.g., Facebook, Twitter): you can object at any time to this processing by configuring the advertising settings.
Regarding promotional emails: you can withdraw your consent at any time by clicking the unsubscribe link provided in each of our communications or by contacting us at contact@wooskill.com.
Regarding targeted advertising on social media platforms (e.g., Facebook, Twitter): you can object at any time to this processing by configuring the advertising settings.
Data Security and Confidentiality
Generally, we store your Personal Data within the European Union. However, as some of our service providers may be located in countries outside the European Union (“Third Countries”), we transfer some of your Personal Data to Third Countries. This may include countries for which the European Commission has not issued an adequacy decision. In such cases, we ensure that this transfer is carried out in compliance with applicable regulations and guarantees a sufficient level of privacy and fundamental rights protection (notably through the European Commission's standard contractual clauses).
Upon simple request to our Data Protection Officer (data@Wooskill.com), we can provide you with more information regarding these transfers (notably the European Commission's standard contractual clauses).
Furthermore, to guarantee their security and confidentiality, Personal Data collected by Wooskill is protected by database encryption.
Upon simple request to our Data Protection Officer (data@Wooskill.com), we can provide you with more information regarding these transfers (notably the European Commission's standard contractual clauses).
Furthermore, to guarantee their security and confidentiality, Personal Data collected by Wooskill is protected by database encryption.
User rights regarding their data
- - Right of access: you have the right to obtain confirmation that your Data is being processed and to receive a copy as well as certain information relating to its processing;
- - Right of rectification: you can request the correction of your Data that is inaccurate, and also complete it. You can also modify your personal data at any time in your Account;
- - Right to erasure: you can, in certain cases, request the deletion of your Data;
- - Right to object: you can object, for reasons relating to your particular situation, to the processing of your Data. For example, you have the right to object to commercial prospecting;
- - Right to restriction of processing: in certain circumstances, you have the right to restrict the processing of your Data;
- - Right to data portability: in some cases, you can request to receive the Data you provided us in a structured, commonly used, and machine-readable format, or, when possible, that we communicate your Data directly on your behalf to another data controller;
- - Right to withdraw consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of processing based on consent before its withdrawal;
- - Right to define instructions regarding the use of your personal data after death: you have the right to define instructions regarding the retention, deletion, and communication of your Data after your death;
- - Right to lodge a complaint with the CNIL: you have the right to file a complaint with the competent supervisory authority (CNIL) or obtain compensation from the competent courts if you believe we have not respected your rights.
You can modify, delete, and access your Data directly via your Wooskill Account. Any deletion made via your Wooskill Account will generally result in the deletion of your Data within one month. If Wooskill is unable to delete your Data within one month, Wooskill will notify you and delete your Data within a maximum of two (2) additional months.
To exercise any of the aforementioned rights or for any questions you may have, you can contact Wooskill.
In accordance with applicable legislation, requests to exercise rights must provide sufficient information for Wooskill to verify the identity of the concerned persons, to ensure that the requestors are the concerned persons or those authorized by them. Upon receipt of a request, Wooskill determines its admissibility in accordance with applicable regulations.
To exercise any of the aforementioned rights or for any questions you may have, you can contact Wooskill.
In accordance with applicable legislation, requests to exercise rights must provide sufficient information for Wooskill to verify the identity of the concerned persons, to ensure that the requestors are the concerned persons or those authorized by them. Upon receipt of a request, Wooskill determines its admissibility in accordance with applicable regulations.
Confidentiality of your password
You are responsible for the confidentiality of the password you have chosen to access your account on our Platforms.
You agree to keep this password secret and not to disclose it to anyone.
You agree to keep this password secret and not to disclose it to anyone.
Telemarketing
In accordance with Article 223-2 of the Consumer Code, both customers and Wooskill skillers can register on a do-not-call list for telemarketing.
Links to other websites and social networks
Our Platform may occasionally contain links to websites of our partners or third-party companies. Please note that these websites have their own privacy policies, and we disclaim all responsibility for the use made by these sites of the information collected when you click on these links. We invite you to review the privacy policies of these sites before sharing your Personal Data with them.
Modification of our privacy policy
We may occasionally modify this privacy policy. When necessary, we will inform you and/or request your consent. We advise you to regularly check this page to stay informed of any changes or updates to our privacy policy.
Dispute
In accordance with Articles L.611-1 and following of the Consumer Code, for any contractual dispute that cannot be resolved through a prior complaint submitted to our customer service, you may, as a consumer, use mediation free of charge by contacting the National Association of Mediators (ANM) either by mail at 62, rue Tiquetonne 75002 PARIS or by email by filling out the online referral form at: www.anm-conso.com.
Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO). The DPO is responsible for training and raising awareness among Wooskill's internal teams to maintain the standards required by the GDPR in terms of security and confidentiality. The DPO is also required to report any non-compliant activities to the individuals concerned.
You can contact our DPO at data@wooskill.com for any questions or requests regarding data creation or updates.
You can contact our DPO at data@wooskill.com for any questions or requests regarding data creation or updates.
Contact
For any questions regarding this privacy policy or any requests related to your personal data, you can contact us by:
- - sending an email to our Data Protection Officer at data@Wooskill.com
- - or sending a letter to the following address: Wooskill SAS – Attn: Data Protection Officer – 25 rue Gambetta, 71000 Mâcon.